This Privacy Policy (the “Policy“) explains how EDGARD collects, uses, discloses and otherwise makes use of your personal information when you visit and use this website www.edgard.ca (the “EDGARD Platform“), and make reservations on the EDGARD Platform or as a visitor to the EDGARD Platform (collectively, the “Services. This Policy also applies to EDGARD’s privacy practices in relation to personal information that it collects offline, such as by telephone.
For purposes hereof, the terms “EDGARD”, “we”, “us” and “our” shall mean the EDGARD Platform. The individual responsible for the protection of personal information collected by EDGARD is Étienne Lambert who can be contacted at 819-277-6072 or info@edgard.ca. The term “you” refers to the natural person identifying themself as the representative of the employer, who is duly subscribed to the EDGARD membership community. The term “Carrier” refers to any airline company that offers charter or co-chartering of its flights through the EDGARD Platform and with which you choose to do business.
EDGARD is committed to respecting your privacy and protecting your personal information. EDGARD is responsible for and ensures compliance with the requirements of provincial and federal privacy laws (the “Laws“).
In order to provide you with subscription, registration, usage, purchase and transactional page services, process your transactions and enhance your experience with the EDGARD Services and the EDGARD Platform, we must collect certain personal information about you. This means any information about you as an individual that identifies you and may include, but is not limited to:
The present Policy also applies to personal information collected about members of your organization travelling on behalf of the employer you represent.
We collect personal information when you provide such information to us, when we collect it automatically or when we receive it from third parties. When you create an account for an employer you represent on the EDGARD Platform, sign up to receive offers or information, make a reservation, or communicate with us by email or telephone, you are providing us with your personal information. We also collect this information through automated technologies such as files placed on your browser, with your consent (if any), when you visit the EDGARD Platform. We also receive information from business partners and other third parties which helps us improve the EDGARD Platform and related tools and services, update and maintain accurate records, detect and investigate potential fraud, and commercialize our services more effectively.
4.1 We use your personal information for the following purposes:
4.2 EDGARD limits the collection of personal information to that information which is necessary for the purposes identified. We will retain your personal information only for as long as it is reasonably necessary for the purposes for which it was collected or processed, in accordance with this Policy, or to comply with the requirements of applicable privacy laws. The criteria we use to determine the length of our retention periods are as follows:
4.3 For the purposes set out in this Policy, EDGARD, one of its affiliates or one of its unaffiliated service providers may process or store your personal information outside the province in which you reside or outside of Canada. Under certain circumstances and in accordance with the laws of those other jurisdictions, law enforcement, regulatory and security authorities in those other provinces or foreign countries may be granted access to your personal information.
By subscribing as an authorized representative of an employer to the EDGARD Platform member community or on any occasion by chartering on the EDGARD Platform, you consent to EDGARD’s use of your personal information to respond to your request. We will only use your information to process your request. You may withdraw your consent at any time. If you refuse, object, wish to limit the processing of, or request the deletion of, any information necessary for the delivery of the Services, or, if you wish to withdraw consent to collect and use information about your physical or mental health, religious beliefs or criminal convictions or offenses, and ethnic origin, which is considered sensitive personal information, we may not be able to provide you with all or part of our Services. In such cases, cancellation fees may apply. If a third party, including a member of your organization, a friend or colleague, attempts to make a reservation on your behalf, they must provide the same personal information that you would normally provide in order to complete your transaction. Unless otherwise specified, we consider that third party to have your consent and authorization to provide us with your personal information, to receive promotional and service emails from EDGARD, and to make reservations (and changes thereto) on your behalf in accordance with this Policy. Please note that the collection, use and disclosure of your personal information by a third party is dependent on your relationship with that third party and is subject to these applicable privacy policies and practices.
We share your personal information as described below and in this Policy, and as permitted by applicable law.
We use “cookies” to personalize the EDGARD Platform for returning visitors. These cookies remain on your computer and are retrieved automatically on subsequent visits to the EDGARD Platform. These cookies only contain information about the type of customer and the pages frequently visited. No other information is stored in the cookies. Most browsers are initially programmed to accept cookies; however, you can disable cookies on your computer by using the “help” feature at the top of the taskbar of most browsers, which will indicate how to stop accepting cookies and how to disable existing cookies, or by selecting one of the options below :
The above programs provide tools that identify the member companies that have placed cookies on your browser and provide ways to unsubscribe from these cookies.
Disabling cookies may affect the functionality of the EDGARD Platform for the user.
EDGARD makes reasonable commercial efforts to ensure that your personal information collected is protected against loss, disclosure, copying, use, modification, or unauthorized access and theft. This protection applies to information stored in both electronic and paper form. In addition, EDGARD employs generally accepted information security techniques such as firewalls, access control procedures and encryption to protect such information from loss and unauthorized access. In addition, we take reasonable steps to ensure that agents, representatives and other outside organizations comply with the requirements of the Laws. Finally, access to your personal information is limited to certain employees or representatives and we make our employees aware of the importance of protecting personal information by providing training sessions on this subject and by issuing directives from time to time outlining their role and obligations in this regard.
EDGARD’s privacy practices are set out in this Policy. If you have any questions or comments, you may contact EDGARD as indicated at the beginning of this Policy.
This section informs you about EDGARD’s online advertising practices.
As stated above, we use “cookies” and other similar monitoring technologies (including scripts, pixel tags, graphic images and web beacons) on the Edgard Platform. Cookies are small text files that your browser installs on your computer or other device that allow the EDGARD Platform to recognize you on your visit. Some cookies are necessary for the EDGARD Platform to operate or to help us recognize you, such as when you log in to your account. We collect this information to help us analyze the performance of the EDGARD Platform, remember your preferences, track your usage, and tailor ads to you. We also have third party service providers, such as Google Analytics, that use third party cookies or other digital markers to maintain and improve the EDGARD Platform and our Services, and to provide interest-based advertising on the EDGARD Platform and other websites.
We use several tools to help us and our marketing partners tailor advertising to what we believe is most useful and relevant to you. We tailor and personalize these advertisements to your interests based on information from your activities, such as the actions you take when you visit the EDGARD Platform, or when you visit websites that display EDGARD advertisements.
We work with third-party social media platforms, such as Facebook and LinkedIn Ads, to display tailored advertisements to you. To deliver such advertisements, we may convert your email address, phone number or other contact information provided by you into a unique value to be linked to your social media profile by our partners, such as Facebook or other social media platforms. While EDGARD does not provide personal information to these platforms, they may gain information about individuals who respond to advertisements we display. Please visit Facebook and LinkedIn for information on advertising and privacy policies. Access to Personal Information. You may access the personal information contained in your profile at www.edgard.ca. Upon request, EDGARD will inform you if it is storing or processing your personal information on behalf of a third party. To access personal information contained in a reservation through a call center, you must provide your reservation or ticket number so that we can verify that you have the right to access this information. To obtain this information, please contact EDGARD whose contact information is listed at the beginning of this Policy. We will respond to your request within a reasonable time.
The personal information we process may be transmitted or transferred to countries other than Canada. These countries may have data protection laws that differ from the Laws. The EDGARD Platform servers are located in Canada, and third party service providers operate in many countries around the world. When we collect your personal information, we may process it in any of these countries. We have taken appropriate steps and implemented safeguards to ensure that your personal information remains protected in accordance with this Policy and in compliance with the Laws.
Complaints about EDGARD’s compliance with the Laws are always taken seriously and investigated in all cases. Concerns regarding EDGARD’s compliance with the Laws may be communicated to EDGARD, whose contact information is provided at the beginning of this Policy.
This Policy is governed by the applicable laws of the Province of Quebec and the applicable laws of Canada, without regard to conflict of laws. You hereby agree that any dispute arising out of or relating to the use of the EDGARD Platform shall be subject to the jurisdiction of the Quebec courts in the district of Montreal.
EDGARD reserves the right to update this Policy at any time and without notice of changes to legal or regulatory obligations or changes in procedures for handling personal information. You can see when the Policy was last updated by checking the “last updated” date posted at the top of the Policy.
